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Fountainhead Farms is pleased to demonstrate its commitment to your privacy, by disclosing our information practices, ensuring visitors that the information collected and distributed within this Web site will be used for only the stated reason. Fountainhead Farms respects the privacy of the visitors to our Web site. Your personal information is collected for the purpose of fulfilling your online orders from our store.
This privacy policy applies to visitor information and the use of www.natureshealingwonder.com's Web site only. Fountainhead Farms is not responsible for the privacy practices or the content of the Web sites to which it links.
1. Information Collection
Fountainhead Farms is the sole owner of the information collected on this Web site. We will not sell, share or rent this information to others in ways different from what is disclosed in this statement. Fountainhead Farms collects information from our users at six points on our Web site.
a) Testimonials
When providing testimonial details, Fountainhead Farms collects certain information in order to ensure the appropriate follow-up.
Information Requested, Required/Discretionary, Purpose of Collection
Please select Product(s), Discretionary, Lets us know which products you have used and are giving us feedback on.
Please enter your comments below., Required, Provides you with an opportunity to gives us feedback and comments on the products you have used.
Name, Discretionary, Personalizes our communication.
City, Discretionary, Personalizes our communication.
State/Province, Discretionary, Personalizes our communication.
Country, Discretionary, Personalizes our communication.
Email Address, Required, Our primary source of communication.
b) Online, Mail, Fax, and Telephone Order Forms
We request information from the user on our order forms. Here a user must provide contact information (name and shipping address) and financial information (credit card number, expiration date). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the customer.
Information Requested, Required/Discretionary, Purpose of Collection
Name, Required, Personalizes our communication.
Telephone Number, Required, If there are any difficulties processing your order and we are unable to reach you by email, then we will attempt to contact you by phone.
Fax Number, Discretionary, If there are any difficulties processing your order and we are unable to reach you by phone or email, then we will attempt to contact you by fax.
Email Address, Required, Our primary source of communication. All order status information, reminders and offers are communicated to you by email.
Address, Required, Products are shipped to your mailing address. We may need to contact you if there are any difficulties processing your order.
City, Required, Products are shipped to your mailing address. We may need to contact you if there are any difficulties processing your order.
Prov./State, Required, Products are shipped to your mailing address. We may need to contact you if there are any difficulties processing your order.
Postal/ZIP, Required, Products are shipped to your mailing address. We may need to contact you if there are any difficulties processing your order.
Country, Required, Products are shipped to your mailing address. We may need to contact you if there are any difficulties processing your order.
Quantity, Required, Lets us know the number of products you require.
Total, Required, Lets you keep track of the total amount of money you are paying in U.S. prices per product.
Sub Total, Required, Lets you keep track of the total amount of money you are paying in U.S. prices before taxes (Canadian residents only) and shipping (if applicable).
Taxes, Required for Canadian residents only, Lets you keep track of the total amount of money you are paying in U.S. prices plus Canadian taxes.
Shipping, Required for orders totaling less than $60, and also required for orders for non-continental North America., Lets you keep track of the total price including shipping, if applicable.
Total, Required, Lets you keep track of the grand total you are paying for your purchase.
Credit Card #, Required, Only Visa and MasterCard accepted online. Visa, MasterCard, cheques, and money orders are accepted payable to Fountainhead Farms for mail, fax or telephone orders.
Expiry Date, Required, Only Visa and MasterCard accepted online. Visa, MasterCard, cheques, and money orders are accepted payable to Fountainhead Farms for mail, fax or telephone orders.
Cardholders Name, Required, Only Visa and MasterCard accepted online. Visa, MasterCard, cheques, and money orders are accepted payable to Fountainhead Farms for mail, fax or telephone orders.
Signature, Required for Fax and Mail Orders, Provides us with permission to charge the total to your Visa or MasterCard on order forms sent by fax or mail.
c) Feedback
When providing feedback, Fountainhead Farms collects certain information in order to ensure the appropriate follow-up.
Information Requested, Required/Discretionary, Purpose of Collection
What kind of comment would you like to send?, Required, Lets us know if you have a complaint,problem, suggestion, or offering praise.
What about us do you want to comment on? Required, Lets us know if you are commenting on our company, products, store, an employee, or other.
Other, If Other please specify, Lets us know exactly what you are commenting on.
Enter your comments in the space provided, Required, Provides you with the opportunity to give us comments.
Name, Required, Personalizes our service.
Email Address, Required, Our primary source of communication.
Telephone, Required, We may need to contact you if we have trouble reaching you by email.
Fax, Discretionary, If we are unable to reach you by phone or email, then we will attempt to contact you by fax.
Please contact me as soon as possible, Discretionary, Lets us know if you would like us to contact you about your comment.
2. Making An Online Payment
For those who make an online credit card payment in order to purchase our products, you will be entering information on a secure screen. This information is sent directly to Fountainhead Farms for authorization and is not stored on our Web server. Fountainhead Farms has sole access to this information. (For more information on our security practices refer to 6.Security).
3. Web Activity (Log) Files
We use IP addresses to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. On occasion, Fountainhead Farms ' log file data may be used for promotional purposes. Information that personally identifies you will be kept strictly confidential.
4. Sharing
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.We partner with other parties to provide specific products. When you order these products, we will share names, or shipping information that is necessary for the third party to fulfill orders.
5. Links
This Web site may contain links to other sites. Please be aware that Fountainhead Farms is not responsible for the privacy practices of these other sites. We encourage our users to be aware that, when they leave our site, they should read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.
6. Security
This Web site takes every precaution to protect our users' information. When you submit sensitive information via our Web site, your information is protected both online and off-line.
When shopping online with Fountainhead Farms, all credit card information is collected on a secure screen using Secure Sockets Layer (SSL) encryption technology, providing optimum protection for Fountainhead Farms customers. All orders are sent directly to Fountainhead Farms or Windover Lumber Limited to be processed.
We also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices.
If you have any questions about the security on our Web site, you can send an email to custserv@natureshealingwonder.com.
7. Notification of Changes
If we decide to change our privacy policy, we will post those changes on our Web site so our users are always aware of what information we collect, how we use it, and under circumstances, if any, how we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we would notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.
Any questions or concerns regarding the privacy policy of Fountainhead Farms should be submitted in writing to:
Fountainhead Farms
Box 37
Buckhorn, ON, Canada
K0L 1J0
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